Privacy Policy
Introduction
We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This privacy policy explains how we collect, use, store, and protect your information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
We are RACK Holdings Limited, a UK-based company providing domain protection and management services. Our registered office is at 128 City Road, London, United Kingdom, EC1V 2NX. If you have any questions about this policy, please contact us at aaron.clifford@rackholdings.co.uk or call us on +447530352515.
2. Information We Collect
We may collect the following types of personal data:
- Personal Information: Name, email address, phone number, billing address, and payment details.
- Technical Data: IP address, browser type, and information about how you use our website.
- Communications: Any correspondence or feedback you provide.
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide our services and manage your account.
- To process payments and issue invoices.
- To improve our website and customer experience.
- To send you service-related communications.
- To comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Performance of a Contract: To deliver our services and fulfil our contractual obligations.
- Legitimate Interests: For business purposes such as service improvement and fraud prevention.
- Consent: Where you have explicitly agreed to receive marketing communications.
- Legal Obligation: To comply with applicable laws and regulations.
5. Sharing Your Information
We may share your data with:
- Trusted third-party service providers who assist in delivering our services.
- Payment processors to handle transactions securely.
- Regulatory or legal authorities if required by law.
We ensure that all third parties adhere to strict data protection standards.
6. International Data Transfers
If your data is transferred outside the UK, we ensure it is protected through appropriate safeguards such as Standard Contractual Clauses or other legally approved mechanisms.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. When no longer required, we securely delete or anonymise your information.
8. Your Rights
Under UK data protection laws, you have the right to:
- Access your personal data.
- Request corrections to your data.
- Request deletion of your data.
- Object to or restrict data processing.
- Withdraw consent at any time (for processing based on consent).
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise these rights, contact us at aaron.clifford@rackholdings.co.uk.
9. Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no system can guarantee complete security.
10. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via our website or email. Please review this policy periodically.
11. Contact Us
If you have any questions or concerns about this privacy policy, contact us at:
RACK Holdings Limited
128 City Road, London, United Kingdom, EC1V 2NX
aaron.clifford@rackholdings.co.uk
+447530352515